Nexra
Salesforce Managed Support

Keep Salesforce working. Keep your business moving.

Practical Salesforce support and ongoing improvements for Australian businesses—with Australian-led coordination and experienced offshore technical delivery.

Discuss your Salesforce needs See what's included
Monthly package
A$1,500per month + GST

15 hours of support and improvements every month

Who this is for

For businesses that rely on Salesforce but don't have someone owning it.

  • An established Australian business already using Salesforce.
  • Typically 10–50 Salesforce users.
  • No dedicated Salesforce administrator, or an internal team that needs additional support.
  • Recurring administration, reporting, troubleshooting and minor improvement needs.

Suitability depends on system complexity and support requirements, not just user count. The package currently focuses on Sales Cloud.

Where this fits

Built for Salesforce that is live and needs ongoing ownership.

  1. 01Establish

    The business is developing its processes and selecting tools.

  2. 02Implement

    Salesforce is configured and introduced through a separately scoped project.

  3. 03Support & Improve
    Ideal stage for this package

    Salesforce is live and needs ongoing ownership.

  4. 04Scale

    Growing complexity may require additional specialists, expanded support or project delivery.

An illustrative maturity journey, not a mandatory buying sequence. Implementation and scaling work is scoped separately through Delivery Services.

What's included

Your monthly Salesforce support package

A$1,500
per month + GST
15 support and improvement hours per month
Everyday administration
User setup, access changes, permissions and configuration.
Troubleshooting
Investigation and resolution within the agreed support scope.
Reports and dashboards
Create or update agreed reports and dashboards.
Small improvements
Agreed configuration and Flow changes.
Prioritised request backlog
Visibility of requests and upcoming work.
Monthly service review
Review completed work and agree priorities.
Monthly activity summary
Hours used, completed work and outstanding requests.
  • All activities share one 15 hours allowance. Meetings, investigation, testing, documentation, deployment, reviews and reporting count towards it.
  • Requests are assessed and estimated before work begins. Additional work requires your approval and a separate quote.
  • Unused hours expire at the end of each monthly billing period. You'll have visibility of hours used and remaining.
  • What gets completed each month depends on task complexity — not every activity will be needed or delivered every month.
Onboarding

Get started in three steps

Tell us → Connect us → Start support

  1. STEP 1

    Tell us your priorities

    YouYou share your main challenges, approximate user count and a nominated business contact.

    NexraNexra provides a complimentary discovery conversation to assess suitability.

  2. STEP 2

    Connect us securely

    YouYou provide available documentation and administrator assistance to arrange appropriate named access, including agreement on offshore delivery.

    NexraNexra conducts an initial suitability review and proposes a support backlog.

  3. STEP 3

    Agree your plan and start

    YouYou approve priorities, authorised contacts and service terms.

    NexraNexra confirms the start date and monthly support plan.

Discovery and the initial suitability review are complimentary. They are a limited presale review — detailed technical investigation, remediation, configuration and implementation begin under the agreed paid support plan.

We never request Salesforce passwords or sensitive customer data through this website. Any review access is appropriately authorised and limited.

Every month

Your monthly support cycle

  1. 01Prioritise

    Assess requests and agree work within available hours.

  2. 02Deliver

    Provide support and make agreed improvements.

  3. 03Validate

    Test, obtain approvals and release changes.

  4. 04Review

    Report activity and hours, then plan upcoming work.

  5. Repeats every month

All activities count towards the monthly allowance of 15 hours.

Delivery

Australian-led coordination. Experienced offshore delivery.

Your communication, prioritisation and coordination are led from Australia, supported by offshore technical specialists. Delivery locations, access arrangements and change approvals are agreed with you before the service starts.

Coverage, response targets and other engagement terms are confirmed before commencement.

Outside the standard package
  • Major integrations or migrations
  • Substantial Apex development
  • New implementations or major redesigns
  • After-hours or 24/7 support

These require separate assessment and pricing.

FAQs

Common questions

Get in touch

Discuss your Salesforce needs

Tell us what's slowing your team down. We'll arrange a complimentary discovery conversation to see whether the package is the right fit.

Need something bigger?
Service: Salesforce Managed Support

Please don't include Salesforce passwords or sensitive customer data.

Complimentary discovery conversation